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faq
FREQUENTLY ASKED QUESTIONS
When starting your Just GYM adventure, you only need the basics, such as gym shoes, flip-flops for the shower, a comfortable outfit, a locker padlock, a towel for the bath and a towel that you put on the exercise machines. Don't forget water - replenishing fluids is important.
There are several reasons by which a card payment may be declined. The most common are that you have not activated online payments (sometimes described as MOTO/eCommerce) or that the amount limit for these payments is too low. Via the bank's helpline or e-banking system, check that you have internet payments activated and that their limits are sufficient. If you have problems with card payments, first of all contact your bank. Ask about the possibility of activating regular electronic payments and also about changing their limit if necessary. Your bank will help you set this up so that you can pay for your Just GYM membership. We give you a hint on how to change your limit at selected banks:
mBank:
- log in to mBank e-banking,
- go to „My finances”, then the „Cards” tab and click on your card, then click on the signs at the end of the „debit card authorisation limits” column,
- make sure that there are no „0”s" in the quantity and amount limits for electronic and telephone and postal transactions,
- if all limits are active, the card is prepared for entry into the system;
Alior Bank:
- only convex cards have an option for recurring electronic payments - contact your bank to obtain such a card or change your payment method to direct debit after logging on to Just GYM.
This is not possible because there is no reception desk in our clubs and therefore all payments are made automatically and cashless.
Definitely not! You do not pay any penalty for cancelling your membership. You just need to remember to give one month's notice before you want to stop using our services - the notice takes effect on the last day of the month that follows the month of your decision. If you are thinking of taking a short break from exercising, we recommend that you freeze your membership - this will maintain your fixed price guarantee.
At Just GYM, we rely on secure and automatic forms of payment - offered by all Polish banks, you are assured that everything is under your control, and we get the billing completely automated. By giving your consent once, you don't have to remember about the monthly payment: our system remembers it for you.
For a direct debit, check your account balance on the due date. If there were not enough funds in your account, make sure they are there, as the system will try the charge again after about 48h. If, despite having sufficient funds in your account, the transaction is declined, please contact the BOK by telephone.
You can pay for your card at Just GYM both by using a payment card (Visa, VisaElectron, MasterCard, MasterCard Electronic, Maestro) with the online payment function, which entitles Just GYM to debit the Club member's bank account, and by the electronic transfer option via a Clearing Agent (przelewy24), depending on the selected payment option. You manage your payments via the Club Member Portal after logging in at justgym.pl. You control the settlements in your bank by accessing the transaction history. In the case of any complaints or if you wish to cancel/return a transaction, you contact your bank.
For more information on payment: www.przelewy24.pl/rozwiazania-platnicze#platnosci-cykliczne-wiecej
Just GYM clubs offer premium equipment from brands such as Technogym® and Escape®. Information on the equipment available in individual clubs can be found on the justgym.pl website in the “our clubs” tab after selecting a particular club and training zone.
Yes, we offer free internet access in all Just GYM clubs.
No, at Just GYM you only pay for what you use. That's why we've dispensed with unnecessary extras like a pool, sauna or solarium. This allows us to offer you top-class fitness equipment at the best possible price.
All lockers in Just GYM are locked with a padlock, which you bring with you or which can be purchased from the vending machines located on the club premises. The diameter of the padlock eye must be between 5 and 7 mm.
Yes, you can freeze your membership at any time with effect on the first day of the following month. The freeze is active from the date of the „I'm freezing” operation and generates an instalment for your membership from the date of the freeze until the end of the month, and allows you immediate access to the club. Remember, however, that the freeze only applies to indefinite passes.
When you sign up to Just GYM, you automatically pay for the first month of membership, so a freeze is possible from the following month and the option becomes available the day after the club opens.
First of all, because then the price of the pass is a promotional price. In addition, you guarantee yourself a place in the club when it opens.
Yes, at Just GYM you can meet personal trainers accredited by the club. However, they are not employees of the club, so the remuneration for their services is agreed with each client individually - the price of the personal trainers' services is not included in the price of the pass. By working with the club, the trainers are able to offer you the best price on the market. You can ask the club's staff for help if you need it - they will be happy to help you if you have any questions about a particular piece of equipment, but they do not arrange training plans for club members.
Yes, each Just GYM club will have its own open days during which everyone can come and see the club from the inside.
The price of a pass at Just GYM is so low that we no longer offer any additional discounts.
We guarantee you that if you join Just GYM even before the club opens and therefore purchase a pass at the promotional price, as long as you don't resign from Just GYM's services, you will always pay the same amount. Those who sign up to Just GYM after the club has already opened also do not have to worry about increases: they will pay the same amount every month regardless of how long they stay with us!
We do not offer a free first workout at our clubs, so we offer 24-hour daily entry at an attractive price, which you can buy through our website and sales kiosk. And if you just want to see the club then you can view it during service hours.
Yes, the price of the pass includes the opportunity to enjoy group activities - we guarantee there is something for everyone!
You register via the website or the shopping kiosk located in front of the club entrance. The whole process takes just 5 minutes - you don't have to sign any documents or wade through dozens of pages of contracts!
Most of our clubs are available to club members 24 hours a day, 365 days a year. However, there are exceptions dictated by the location of the club. List of clubs >>
As of today, the Just GYM clubs can only be used by people who are eighteen years of age or over and have the consent of their legal guardian.
We need all this data to do all the paperwork for club members' safety, payment confirmation and invoicing. This is also how we make sure that the people signing up to the club are of the right age. We meet all the requirements of the DPA, so you don't have to worry about the security of your data.
New access standard: App instead of fingerprint
We have phased out fingerprint readers in favour of a much more convenient and secure solution. Now your key to the club is your smartphone.
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Hygiene and Safety: You don't need to touch any readers - just bring the phone with the QR code close to the scanner.
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Reliability: Fingerprints were sometimes problematic (e.g. after using magnesia or with wet hands). The QR code in the app works every time.
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Full mobility: You generate a code in seconds, allowing you to enter the club 24/7 without any paperwork or waiting at reception.
Just GYM is in no way responsible for items left on the club premises.
Observe the rules, put all dumbbells and other equipment back in place, be cultured, help other people when you see someone failing.
Just GYM clubs may not be used by persons under the influence of alcohol or other drugs.
To take full advantage of all clubs in the chain, including the former McFIT clubs, log in to your profile and confirm your details in the pop-up window. Then go to the rebranded club of your choice and pick up your membership card, which opens the entrance gates.
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